IT Support

IT SUPPORT URGENTLY NEEDED
3 Month-Contract
Brisbane

We are looking for a customer-focused IT Support & Systems Officer to deliver responsive first-line support while managing core business systems, user access, and security controls across multiple platforms. This hands-on role seamlessly blends service desk triage with system administration, application support, and key IT project rollouts to ensure secure and reliable technical operations.

What You Will Do:

• Deliver responsive first-line support for hardware, software, and network issues, managing the full lifecycle of support tickets from triage to resolution.
• Administer user accounts, access permissions, and system configurations across platforms like Microsoft 365, Asset Management, and OpenText Content Manager.
• Coordinate the setup, deployment, patching, and maintenance of IT equipment, while supporting cybersecurity controls and access protocols.
• Support key business applications (SharePoint, Power Automate, MS Forms) and assist with the setup and maintenance of CCTV systems and infrastructure.
• Provide informal and structured training to staff, maintain technical documentation, and assist with the deployment of specialised IT projects.

• Certificate or Diploma in IT (or currently studying toward one) is highly desirable.
• Hands-on experience in IT support, service desk triage, system administration, and managing user access.
• Familiarity with OpenText Content Manager, Dynamics 365 Business Central, Microsoft Intune, Cisco/Sophos networking, and virtual infrastructure.
• Openness to participate in some after-hours activities and overtime when required by business needs, valid driver's licence for site travel, and National Police Check.

• Access to a Udemy license for ongoing learning and continuous professional development
• Access to exclusive discounts across various platforms
• Discounts on private health funds
• 3 payruns a week

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.